Category Archives: Projects

Resilience in higher education: new tools for Student Services

Resilience ToolkitAMOSSHE / Unite Students recently launched their Resilience Toolkit in London on 18 May 2018, and it was a wonderful event showcasing a very useful and timely resource. The AMOSSHE / Unite Students Resilience Toolkit is a well conceptualised and easily navigated online repository of the latest evidence-based practice on building student resilience from academics, students and Student Services professionals in the UK higher education sector. If you haven’t already had a browse through the wealth of resources that it offers, I encourage you to do so and please do get in touch with AMOSSHE if you’d like to contribute your own resources.

The toolkit launch on 18 May was an especially memorable event for three reasons:

  • The passion and commitment of the attendees and presenters, all striving towards tangible increases in wellbeing in their university communities.
  • The quality and range of work that the presenters shared with us.
  • The important questions that were asked.

I’d like to try and capture part of the energy and dynamism of the day by relating some of what was shared and what was asked.

The positive case for resilience

It was wonderful to have Dr Emily McIntosh (Director of Student Life, University of Bolton) as our first presenter of the day. Emily is the co-author of Student Resilience: Exploring the Positive case for Resilience and her presentation did exactly that. Emily also made use of the ‘iceberg illusion’ as a visual in one of her slides, reminding us all of the important part that ‘failed attempts’ play on the road to success. I try to convey a similar message in my own practice by using WD-40™ (Water Displacement 40th attempt) as an example of success being a long winding road through obstacles, challenges and oftentimes disappointments.

Does resilience need a rebrand?

Izzy Lenga (Vice President Welfare, National Union of Students) then provided a thoughtful and informed challenge to the positive case for resilience, suggesting that resilience may need a rebrand first. Izzy portrayed the extent to which many of our low income students are under significant financial pressures, living in sub-standard accommodation and often lose large amounts of study time through the long hours of paid work they have to undertake. Izzy’s point was that we cannot simply tell these students to ‘resilience their way out of it’. Surely, as Izzy asked, the point is to work together to change the conditions that negatively impact on the student experience, instead of telling the individual that they need to have more ‘grit’. This is an important conversation to have and one that I will return to when sharing my own conceptualisation of resilience.

Resilience course by students for students

AMOSSHE Insight project work was then presented by Bradley Powell, Psychology student and SUVP Welfare Coordinator at Bournemouth University Students’ Union, who updated us on a successful CBT-based resilience pilot. This is an innovatively designed resilience course by students for students, and a collaboration with Mind (who brought us the Emoodji app). Bradley and Fiona Shaw (Mind Dorset) are now looking to upscale the pilot in order to be able to extend the course to other universities.

Videos on motivation and overcoming anxiety

Julie Waddell (Disability Adviser) and Annette Davidson (Inclusion Manager) from Robert Gordon University (RGU) then presented their resources from the Resilience Toolkit. RGU have made a series of short videos on building resilience for students, which have been informed by Seligman’s PERMA model, on themes such as motivation and anxiety. Brilliant resources to embed into online support.

Research into resilience in care leavers

Conrad Sackey (Head of Information and Advice, Anglia Ruskin University) then introduced Natasha Javed, who presented on the AMOSSHE Insight project: Supporting Care Leavers. Natasha delivered an engaging and heartfelt presentation that updated us on the preliminary findings of this important piece of research into the resilience of student care leavers in university. Natasha explained that the research project makes use of the Child and Youth Resilience Measure, as this is a pre-validated, internationally recognised scale, which also allows users to customise items for their own needs. The project’s aim is to then use these findings to develop a needs-based support package for care leavers with a view to increasing student retention.

Careers resilience

Our penultimate presentation of the day featured an Open University (OU) Open Learn Careers Resilience Resource, which forms part of the AMOSSHE / Unite Students Resilience Toolkit and was presented by Catrin Davies (Careers and Employability Consultant) from the OU. Catrin showed us the Badged Open Course (BOC) in action (wonderful video on ‘personal best: setbacks’ from OU sports academic Catherine Heaney) and also shared the strengths-based theoretical model underpinning the BOC: Worsley’s (2015) Resilience Doughnut.

It’s OK to make mistakes

My own presentation on making mistakes and getting things wrong involved the aforementioned can of WD-40™, but not literally. I shared resources and ideas from my workshop on building academic confidence and resilience that forms part of both the Resilience Toolkit and the Institute for Academic Development’s Academic Transitions Toolkit. The main aim of these resources is to change students’ perception of ‘failure’ through talking about the underside of the ‘iceberg of success’ instead of only focusing on the top.

Define your terms

In the wrap-up section of the day, we reflected upon what had been shared and what had been asked, and I offered my own personal conceptualisation and definition of resilience. In contested terrain, clear definitions are essential. In this way, one of the key recommendations of the McIntosh and Shaw (2017) report is that resilience must be clearly defined. So, what is my own definition of resilience?

First of all, it’s a positive term in my understanding and it’s agentic; the individual is not rendered passive and the instructions are not to simply ‘grin and bear it’. Quite the opposite in fact. My own definition of resilience has been informed by Reivich and Shatté’s (2002) The Resilience Factor, which is a seven element model with causal analysis and flexible thinking skills at its core. Reivich and Shatté (2002) claim that “the defining factor of resilience has been found to be, not any type of inherited genetic ability or inner strength, but the way you think about adversity” (Reivich and Shatté, 2002, p.2).

Importantly, this definition does not imply that adversity must simply be tolerated – it instead perhaps offers us a potential route to realising personal and societal wellbeing goals, through:

  • finding individual calmness and peace by reframing the adversity we are personally facing, and
  • using this new perspective to work collectively with others to bring about the changes we want to see.

Certainly, in my own life, accurate causal analysis and flexible thinking / reframing skills have enabled me to overcome periods of difficulty and bring about positive change. In this way, my idea of resilience is not about merely ‘endurance’, it’s not the simple message of ‘keep calm and carry on’, more ‘keep calm, think differently and let’s look to change things’.

I will be sharing more of my work on how educators can support wellbeing for students and staff in their learning and teaching on my wellbeinginHE blog. The blog is in the design stage at the moment; please see @WellbeinginHE for updates.

Thank you to everyone for such an inspiring day!

Let’s keep the conversation going…

Abby Shovlin
Academic Transitions Advisor at the University of Edinburgh and Research Supervisor at INTO Stirling, University of Stirling

Developing resilience in HE: a new toolkit for Student Services

Resilience toolkitToday AMOSSHE launched a new sector resource: the resilience toolkit – an open, online resource bank of research, case studies and practical tools to help Student Services professionals in higher education develop student resilience to stress, anxiety and similar barriers to achievement and success.

The project was made possible by funding from Unite Students, the UK’s largest manager and developer of purpose-built student accommodation, who are driven to provide a ‘Home For Success’ for almost 50,000 students across the UK. It builds on the theoretical model published in their Student Resilience: Exploring the positive case for resilience report, which explores the positive case for resilience.

The resilience toolkit is a practical and educational resource, drawing on publicly available materials from around the world, to help Student Services professionals develop new strategies and approaches underpinned by research, and to learn from others’ experiences. The toolkit advocates a positive and proactive approach to student resilience, focusing on what higher education providers can do to develop supportive, enabling cultures for students by making improvements to their physical and social environment.

What’s in the toolkit?

The resources are grouped into three key approaches to developing student resilience, which arose from the research into student resilience by Unite Students:

  • Emotional control – use these resources to help students control their emotional responses to the negative experiences they may encounter academically or socially while studying.
  • Self-management – use these resources to help students develop self-management techniques for dealing with stress, anxiety and the pressures of higher education.
  • Social integration / networks / relationships – use these resources to help students feel integrated, develop their social networks and relationships, and get involved with different networks, communities and extra-curricular activities.

You can find the resources you want by exploring one of these approaches, or by searching for key words to identify the type of resource (for example, case study, research report, practical tool, learning material), or subject (for example, mental health, careers, accommodation).

Get involved

AMOSSHE will continue to add resources to the toolkit from across the UK and international student support sectors – you can subscribe to get an update every time we add something new. As the number of resources increases, areas of professional expertise will develop too (for example, resilience in careers, building resilience in accommodation).

Do you have a practical tool, research, or a case study to contribute? If so, please get in touch on by clicking Contribute at the top of the toolkit. And please leave your comments, and share what you find with colleagues across the sector.

Find out more about the toolkit, check out the resources, and contribute to the project, here:

Online toolkit for staff to support student mental health

AMOSSHE InsightIn 2016/17 AMOSSHE supported a project undertaken by the University of the Highlands and Islands (UHI) to develop digital tools for staff to help support students’ mental health. This was part of the AMOSSHE Insight project funding programme.

The UHI project is now complete, and its main outcome is an online toolkit for all higher education staff to help them identify and support students who may be experiencing mental health challenges. The toolkit includes resources aimed at staff who teach and/or work with distance learning students, whose interactions chiefly occur online. The UHI project team has also written a report about how they developed the toolkit, its research background, and recommendations for the sector.

Each year AMOSSHE commissions a range of small projects from member organisations as part of AMOSSHE Insight. AMOSSHE is committed to a research agenda led by our members’ priorities, to support professional development and broaden the evidence base for Student Services in the UK. AMOSSHE supports members’ project work in order to share innovative research, expertise and best practice across the Student Services sector, and enable continuing development and improvement. This is the purpose and goal of AMOSSHE Insight: to develop and share insights for the benefit of all members.

Find out more about the UHI project and access the resources here: AMOSSHE Insight: digital tools to support students’ mental health.